Terms & Conditions

By placing an order on the www.theheritagemerchant.co.nz website, or via other communication such as email and telephone, you accept that you have read, understood and agree to be bound to these terms and conditions.

Products purchased from this website can be made using Bank Transfer or MasterCard and Visa credit or debit cards via a secure payment gateway provided by Stripe. Customers details are protected by the latest security mechanisms and are used only for purposes of completing the transaction. Your personal information will never be shared with any 3rd parties unless required to by law. Payment in full is required before your products are packaged and dispatched. If your products have not yet been dispatched and you would like to amend your order, please contact us as we may be able to change or cancel your order. Once the products have dispatched, your order cannot be amended or cancelled.

The products we sell are genuine vintage items which have been previously used and include wear and tear consistent with their age and previous use. Many of our products remain in their original untouched state, with the patina of time evident. If you are unsure about the condition of any product, please contact us so we can provide further photos and information where possible to assist you.

Product measurements, where feasible, will be included in the product description. All measurements will be as accurate as possible. Please check before purchase that your item is what you want. Refunds will not be made when the product was received as described and there has been a change of mind.

Delivery/Postage

Your products will be dispatched within 10 business working days after payment has cleared, or we will contact you to advise when your order will be dispatched. Free shipping New Zealand wide, unless otherwise stated. We do not deliver to PO Boxes. We do not sell and deliver to international customers.

Returns

A full refund or replacement (less shipping and postage costs) will be provided on any product that arrives to you faulty or damaged on a case by case basis. You must inform us within 24hrs of you receiving the product about your intent to return and the reason why. Any item to be returned must be returned within 7 days of receipt and you must supply proof of purchase. You will be responsible for returning the item as you received it and for the return postage/shipping, packing and insurance costs.

A refund or replacement is not applicable to items damaged by improper or careless use. All electrical work must be carried out by a certified electrician.

Refunds will normally be processed within 10 business working days of receiving the returned item.

Privacy

We are committed to protecting your privacy and the information you provide us. The information provided to us will only be used for completing your order and providing you a service. With your permission, we may use your contact details (email address, phone number) to send you news about our latest products.